Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

We ship worldwide. Available shipping methods vary depending on products and shipping destinations.

Shipments can also be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.

If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.

For international orders, duties and fees are not included in the purchase price. Buyers are responsible for any customs fees that may incur, including duties, taxes, brokerage fees, and any other fees. We have no control over these fees.

If you are placing an order with a high amount, please contact us for assistance on possible alternative payment methods.

Most of the orders are processed and shipped out within 1-3 business days. However due to item availability and warehouse locations, your items may be split shipped when you place an order for multiple items. If a part is not in-stock, it will be ordered directly from the main OEM distribution centers. This will take additional time for the items to arrive to our warehouse before it is shipped to you. Please be aware when you choose Overnight delivery, it does not mean that you will receive your order tomorrow. It could take a few days for us to process the order before it is ready for shipping. All orders must be shipped; there is no in-person pick-up service offered.

Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com, UPS.com, or FedEx.com. It is our responsibility to ensure packages are shipped out, and it is up to the customer to follow up the shipping status with the tracking number. If there is an issue with the delivery of your package you can contact us for assistance.

Once an order status shows as "Packaging," "Packaging with Parts On Order," or "Shipped," it cannot be modified or cancelled.

Customers will be responsible and charged for any additional shipping fees if any of the following situations occur:

Please make sure that your shipping address is deliverable and complete. GMPartsGiant.com is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order.

UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.

USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).

A 20% re-stocking fee will apply to any merchandise bounced back to our warehouse.

All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.

The tracking number for your order is emailed to you once your order is shipped out. If the tracking number is invalid or shows no tracking updates, please allow 24 hours for the tracking number to update on the USPS/UPS/FedEx website. If the tracking number continues to appear invalid or shows no movement or changes, please contact us for assistance.

If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact the carrier and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.

Due to a recent Supreme Court ruling, states now have the ability to mandate whether or not they charge sales tax for online purchases. We collect and remit sales tax to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business.

If your order is shipped to one of the states which mandates collection of online sales tax, it is subject to sales tax. Please consult a tax professional for more information regarding applicable local state sales tax on your order.

For Tax Exempt Purchases, you must qualify for tax exempt purchases by submitting your business account application. Please be aware you will be asked to upload a copy of your seller certification. If you have placed orders while your Tax Exemption Certificate is being verified, all tax on orders may be returned to the original payment method once the verification process has been completed.

Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will charge you the lower amount and ship out the order. If the part's correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled.

Prior to placing your order, contact us by Phone, Live Chat, or Email and provide us a link to the online retailer we are matching. We will verify the item eligibility by reviewing the online retailer. GMPartsGiant.com will match the price from an online retailer only and has the final decision for matching an online price. If we match an online retailer's price, it must include shipping charges in the price of the item. The item must be identical and must have the same manufacturer part number. Price matching is not available on previously placed orders and only applies to orders shipped in the United States.

Reconditioned/Refurbished Parts

Prices from Marketplace and third-party sellers

Prices from auctions or requiring memberships

Inaccurate prices

Oversized items that must be shipped via freight. This applies, but is not limited to all bumpers, fenders, hoods, door panels, etc.

Special order parts

Price match cannot be combined with other promotional offers

In the rare case of a website error in that a part is listed for much less than the actual price, we will contact the customer with the real price before processing the order. GMPartsGiant.com reserves the right to cancel orders if the customer does not agree to the actual price.

*Price matching is at the discretion of GMPartsGiant.com

*GMPartsGiant.com reserves the right to modify the terms of this policy at any time without notice.

Most of our shipments will be shipped via USPS. For Oversized or Overweight shipments, there may be additional shipping charges. This applies to items such as bumpers, fenders, hoods, door panels, etc. Please email us for freight charge information on these parts.

In rare occasions where the actual cost is higher than the estimate, we will always inform you first for further instructions before proceeding with the order. All shipping cost calculations are estimates from USPS/UPS/FedEx. Some orders may require a signature to receive the delivery.

Customers are not charged until their order is ready to ship. Most orders will be verified by our customer service representatives within 24 business hours before it is forwarded to our parts department for processing.

To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy.

If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.

Orders with the same verified billing and shipping address will be processed much faster.

Most of the parts will be shipped in their original genuine factory boxes or packaging. On rare occasions, we might have to repackage the parts before shipping due to the shape, size, or possibility of damage. Therefore, they may arrive in different boxes with the original packaging inside. All of our parts are genuine OEM and are covered by the standard manufacturer warranty.

In the event of a backorder part (less < 1%), we will inform the customer and provide him/her with the option to cancel the part or the entire order. If customer is willing to wait, the customer's credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment.

Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime, the updated replacement part number will usually be provided on the packing list and invoice.

Vehicle diagrams displayed on this website are for general illustration purposes only. Vehicles depicted are shown as a sample vehicle of the same model only. Details of a selected vehicle may vary from the vehicle shown, depending on the selected features. The diagrams are used as a point of reference and should not be used as the primary resource when ordering a part.

The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Our website is a general catalog and does not reflect our actual inventory, please contact us for inventory information.

We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller parties will take place on the shipment of the products ordered. Your receipt of an electronic or other form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.

We reserve the right at any time after the receipt of your order to cancel your order for any reason. If the order is cancelled, the authorization on your card will be voided and no money will be charged. If your card was charged, a full refund will be issued to your credit card.

GMPartsGiant.com and its affiliates will not be liable for any direct, indirect, incidental, punitive, consequential, or any other damages whatsoever that result from the use or performance of, or the inability to use, the site, the products, or information, or functions on such site, even if GMPartsGiant.com has been advised of the possibility of such damages. In no events will GMPartsGiant.com and its affiliate's total liability to you for all damages, losses, and causes of action, whether arising out of contract, tort, or otherwise, exceed the amount paid by you, if any, for accessing the site or purchasing the products.

Remanufactured Parts/Core Policy

GM offers warranty of 12 months or 12,000 miles that cover non remanufactured parts against defects and workmanship.

Factory remanufactured parts are usually of far higher quality than aftermarket parts that are not from the original factory.

1. Rebuilt to factory specifications using OEM parts in the remanufacturing process.

2. Quality controlled to meet the "same as new" performance at a substantially reduced price.

3. Greater warranty period (as mentioned above).

4. Specific application to your GM means no guesswork when installing.

The GMPartsGiant.com catalog will identify when a remanufactured item is available by having a suffix of "RM" at the end of a part number. When looking up your part the description of a part may be the actual remanufactured part number.

The following is a sample of Factory Parts that are available in the GM Remanufacturing program.

All remanufactured parts have a "core charge" that is attached to each item; the charges vary from $20.00 to $1000.00 depending on the item that is being purchased.

This core charge is charged as a separate entry when placing the order for a remanufactured part. The term "core charge" will be listed below the remanufactured part number along with the dollar amount.

This individual charge is refundable to the customer when ALL of the following conditions are met.

1. Part(s) is/are returned for core credit in the original GM box that it was shipped out in without damage to the box and with no marking to the box from any outside sources.

2. The part being returned must be a factory part. Any part that is not an original OEM part, even if it fits the vehicle, it will not quality for the core refund.

3. Part must be fully assembled as it came off the vehicle.

4. Part must be completely drained of all internal fluid (transmission, power steering, brake fluid etc.) prior to shipping. GMPartsGiant.com will not assume any responsibility for the shipping of any Hazardous Material by customers.

5. Core must be complete and damage free. Incomplete parts missing any components will not be eligible for core refund.

6. Customer is responsible for all shipping charges of core return.

7. Cores damaged in transit to us is/are the responsibility of the sender. Insurance from the carrier is strongly recommended.

8. All cores must be received no later than 30 days from the time of shipping the remanufactured part(s).

9. Cores that do not meet ALL of the above criteria will be refused and no refund will be given. The customer then has the option to have the returned item(s) shipped back at their expense. Your part will be held for 14 business days before being discarded and after this time, we are no longer responsible for the item(s).

Please contact us for any additional questions regarding the ordering of Remanufactured Parts and the return of Cores.

Return Policy

GMPartsGiant.com makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. If we are not notified of any problems with your package within 5 business days of delivery, then it is assumed your items arrived in good condition and GMPartsGiant.com is no longer liable for any damaged, missing, or incorrect items. We are not responsible for any installation or service costs.

The parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. These are exactly the same parts as found in a new GM vehicle. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. We encourage our customers to work with us within these guidelines because the manufacturer has strict requirements. For more information about our return guidelines, please read below.

Most Frequently Asked RMA Questions

1. How can I return an item?

2. What items cannot be returned?

3. What do I do after I receive an RMA?

4. When do I need an RMA?

5. What if my return is rejected?

6. When will I receive a refund or replacement?

7. Are there any restocking fees?

A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 30 calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts. Please see "When do I need an RMA?" for details. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

Non-returnable items include, but are not limited to:

(1) All electrical parts and components.

(2) Oils and other automotive chemicals.

(3) Bare engine assemblies.

(4) Fuel components.

(5) Tools.

(6) Printed materials.

(7) Merchandising aids.

(8) Special ordered items.

(9) Hazmat labeled parts.

(10) Any opened packages or unsealed items.

(11) Items unit price is $8.00 or less.

(12) Controlled parts: parts that require a VIN for ordering so the manufacturer can ensure the parts belong to the vehicle it is being installed to. Controlled parts include, but are not limited to: emission labels, air bags, and seatbelts.

(13) Any item that has been installed, altered, used, or otherwise no longer in brand new condition.

(14) Any item not purchased from GMPartsGiant.com.

(15) Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.

(16) Any item deemed non-returnable by the manufacturer.

(17) Safety items, which include, but are not limited to: air bags, seat belts.

(18) International orders are non-returnable. We are unable to warranty parts for international orders.

The listing on our website is a general catalog provided by the manufacturer. Items may not always be labeled as one of the above categories. Our RMA agents reserve the right to determine whether an item fits into any of the above categories at their discretion.

Once a return is authorized, we must receive the item(s) within 30 calendar days of the receipt of the order. RMA's beyond 30 calendar days of receipt of order will not be honored. All returned items must be in new condition, within the original packaging, and fit for resale. All returns must have the genuine manufacturer label unaltered and intact, and do not alter or write on the original packaging. Be sure to include the RMA form in your return package. Please use a reliable shipping carrier for your return, and email us the tracking information through the contact us section.

4. When do I need an RMA?

The customer is responsible for inspecting any and all parts delivered. If you receive an item that is not what you ordered, we must be notified within 5 business days of receiving the package. We will not be responsible for any claims made after 5 business days of receipt. Pictures may be required to authenticate your claim. If a packaging error is verified:

(1) A prepaid shipping label will be emailed with your RMA form. Be sure to include both on the return package.

(2) Once we receive the incorrect part, the correct part will be shipped out as a replacement order. Please know that the returned part must still be in new, uninstalled, and in resalable condition with the original factory packaging; otherwise, your return will be rejected.

(3) If a replacement is not wanted, you can ask for a refund for the cost of the ordered item. The incorrect part must still be returned to us in new condition, in original packaging, and fit for resale, with the genuine manufacturer label unaltered and intact.

Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive the returned item(s) before issuing any replacement(s).

We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 5 business days of receipt. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:

(1) The missing item(s) will be shipped out at no extra charge.

(2) If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.

(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.

The customer is responsible for inspecting any and all parts delivered. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damages or defects. If a part arrives damaged or defective, contact us within 5 business days of delivery. We reserve the right to deny any damage claims made after this time period. If shipping damages or manufacturing defects are verified:

(1) Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. The customer may be responsible for bringing the package to your shipping carrier for inspection.

(2) Notify us through the RMA request form within 5 business days of receipt, so we can file a damage claim with the shipping carrier. After we consult with the shipping company, we will advise the customer on how to proceed further with the return.

Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive your returned item(s) before issuing any replacement(s). We recommend having your parts installed by a certified professional and we are not responsible for any damages made during installation.

If you have a part that has a warranty problem, contact us and we'll help you figure out the next steps.

If a package is lost in transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.

If an item(s) is no longer needed, the customer can request an RMA within 30 days from receipt of delivery. Please keep in mind the part must still be in new, uninstalled condition, with all of the original factory packaging intact. Electrical parts are non-returnable, regardless of reason or circumstance. We reserve the right to reject any returned item that does not meet any one of our guidelines stated above. RMA's beyond 30 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable.

If the customer ordered the wrong item(s) by mistake, the return follows the same criteria for "changed my mind/not needed." We must be notified within 30 days from receipt of delivery by submitting an RMA request form. RMA's beyond 30 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable. We cannot do exchanges.

RMA requests that do not fall under the above categories will be reviewed on a case-by-case basis and a detailed reason must be provided for returning your order.

If a returned item(s) does not meet our guidelines, or does not have an RMA form indicating prior authorization, your return will be denied. If a returned part is damaged during transit back to our facility, it may also be rejected. In either case, the customer has the option to have the returned item(s) shipped back at their expense. Your package will be held for 14 business days after we receive it before being discarded and after this time, we are no longer responsible for the item(s).

If the returned part(s) passes inspection, refunds will usually be issued within 5 business days after the return delivery date. Issuing time for replacements will vary depending on when we receive your return and the availability of the parts.

A 20% restocking fee may be applicable to all returned parts. Depending on the circumstances, our RMA agents will determine special exceptions on a case-by-case basis.